Arnold Clark Mercedes-Benz of Perth

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Reviews about Arnold Clark Mercedes-Benz of Perth

• John Hamilton

  14.07.2018
  ★ ★ ★ ★ ★
  Having just bought an E Class Mercedes from this garage I would not hesitate to highly recommend them. The service I received from first visit to driving off in the car was first class. Nick (Nicholas Crookston), the salesman, was very professional and helpful and not at all pushy. He answered every question fully and checked before answering anything he did not know rather than make it up, which I have experienced in other garages. Nothing was too much trouble and the General Manager - Iain Law introduced himself, chatted for a few minutes and asked about my experience up to that point, which is, I think; indicative of the ethos he instills in his staff.
  I'll certainly use the garage again if the aftersales service matches this and I have high hopes that it will.
  Also, I've had 2 follow-up calls to check that I'm happy with the car so far; one from Nick and one from head office. As I said earlier: "first class".
• Erik Smith

  16.02.2018
  ★ ☆ ☆ ☆ ☆
  Called the garage to ask what they could do for me as travelling between Inverness and Perth as a fault had appeared on the dash for the engine management and was trying to get to Edinburgh for my flight out for my holidays the next day. Was asked how far away as they were about to close soon. I asked if one of their mechanics would possible stay on to help me and was sternly told without talking a breath " NO!!!"
  Managed to get the car to Edinburgh and took it to the Mercedes garage there at Newbridge.
  The Perth garage could certainly do with going there to improve their customer service techniques ASAP. DISGRACEFUL and so looking forward to my call for feedback.
  Newbridge garage could not do enough for me from the very second I walked in until I left.
  Certainly would never give Perth my custom when looking for my next car very soon.

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